Privacy Policy

Effective Date: May 6, 2026

This Privacy Policy describes how Eatraveli Home LLC (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website (eatravelihome.com), use our services, or communicate with us through SMS, email, or other channels.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information You Provide

• Name
• Email address
• Phone number
• Mailing address
• Government-issued ID (for verification, where required)
• Payment information (processed by secure third-party payment providers)
• Reservation details (check-in/check-out dates, number of guests, special requests)

SMS Opt-In Information

• Phone number provided through our SMS sign-up page
• Consent timestamp, consent text, and method of opt-in
• IP address and browser information at the time of opt-in (for consent record-keeping)

Automatically Collected Information

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

• To process and manage your reservations and bookings
• To send you booking confirmations, check-in instructions, stay-related updates, and customer support communications via SMS, email, or phone (only if you have consented)
• To respond to your inquiries and provide customer support
• To improve our website and services
• To comply with legal obligations
• To detect, prevent, and address fraud or security issues

3. SMS Communications & Consent

If you have explicitly opted in to receive SMS messages from Eatraveli Home LLC, we may send you transactional and operational SMS messages related to:

• Booking confirmations
• Check-in instructions
• Stay-related updates
• Customer support communications

Message frequency varies. Msg & data rates may apply. You can reply STOP at any time to unsubscribe from SMS messages, or HELP for assistance.

We do not send marketing or promotional SMS messages.

Your SMS opt-in is voluntary. You can browse our website, make reservations through third-party platforms, and contact us through email or phone without providing SMS consent.

Phone numbers collected for SMS communications are used solely for reservation-related communications and customer support. SMS consent is not shared with third parties or affiliates for marketing purposes.

4. Information Sharing & Disclosure

We may disclose your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us with website hosting, payment processing, customer support tools, SMS delivery (e.g., Twilio), and operational support services. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal Compliance: When required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the successor entity. You will be notified of any such change.
• Safety & Security: To protect the rights, property, or safety of Eatraveli Home LLC, our guests, or others.

5. Booking Platforms

When you book through third-party platforms such as Airbnb, VRBO, or Lodgify, those platforms collect and process your information under their own privacy policies. We receive only the information necessary to fulfill your reservation. Please review the privacy policies of those platforms for more information.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookies through your browser settings.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Rights (California Residents)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect about you
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your rights

To exercise these rights, please contact us at the contact information below.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically.

12. Contact Us